Once you send us an e mail asking for your reservation, the sales and reservation personal will call you or write you back to confirm your reservation and give you your reservation code and specified your limit day to warrantee you reservation with a deposit.
All reservations will be guaranteed by a deposit bank or bank transference.
If you don’t guarantee the reservation the hotel doesn’t commit to keep an available room at your arrival.
If you guarantee by bank deposit or transference, the deposit will correspond to the amount of the first night of your stay for all the room you have booked in low season, in high season you most guarantee by the total amount of your stay.
Once you make a bank deposit or transference you have to send us by mail a copy of the bank receive to ⦁ firstname.lastname@example.org, including your name and reservation code, with this number we can identify faster your reservation and provide you a better service. Once the sales and reservation area receive your bank receive, they will send you a confirmation e- mail. If you don´t have your confirmation email, please contact the sales and reservation area by phone to communicate about your deposit, and so warranty your reservation.
The deposits to warranty your reservation in low season most be with seven days in advance for individual reservation, and with fifteen days in advance for groups. In a high season with fifteen days in advance for individual reservations and with forty five days in advance for groups.
The times required for warranty your reservation could be different in order to the rooms available in the moment of your reservation
In case you book with credit card is necessary fill all the blanks out in our reservation page. You have to type the full number on the credit card, the expiration date and safety numbers (last three digits of the number located on the back of the credit card above of the signature space). Once we receive your data, our sale department staff will call you to confirm your reservation data and the availability, and make the corresponding charge to your credit card to guarantee your reservation.
For group bookings you have to send to the email to email@example.com or firstname.lastname@example.org with at least five days prior your arrival day, a definitive rooming list and as well as their accommodation in the rooms.
All reservations will be assigned based on availability. The check in is after 15:00 hrs. The check out is after 12:00 hrs.
The rooms you see on the website may not be identical to those you receive at the hotel, each room contains small variations between them. Rates vary depending on the season. Order the rate applied according to the season that will travel.
The room rate vary depending on the number of persons sleeping in it, doesn´t depend on the number of beds the room has
All applications are subject to approval based on availability.
All bank deposits should be made to the following bank account:
Main Season 2015.
From july 12th to july 30th , 2010 (guelauetza)
From September 16th to September 19th , 2010 (Mexican independency celebration)
From October 29th to November 2th, 2010 (dia de los muertos: day of the death)
From November 12th to 15th, 2010 (Mexican revolution celebration)
From December 18th to January third, 2010 (December holydays)
Off Seanson 2015.
From July 31th to September 15th, 2010
From September 20th to October 28th, 2010.
From November third to 11th, 2010.
From November 16th to December 17th, 2010.
Main Season 2016.
Off Season 2016.
Times to cancel your reservation without any charge. In individual reservations there will be no penalty charge (no show) when you cancel your reservation by e mail or by fax with three days in advance your arriving date in off season, and with seven days in advance if your reservation is in Main season. In case of groups reservation you most cancel with fifteen days in advance in off season and with thirty days in advance when your reservation is for main season.
Recreational and Sport Areas.
Enjoy in company of your love ones the large Recreational and Sports Areas that we have specially designed for your amusement and fun.